Returns & Exchanges Policy for Praxis

At Praxis, we value customer satisfaction and want you to feel confident and comfortable in our lingerie. If you are not fully satisfied with your purchase, we offer a hassle-free return and exchange policy. Please review the following guidelines to ensure a smooth process.

1. Eligibility for Returns & Exchanges

• Items must be returned within 7 days of the purchase date.

• The lingerie must be unused, unworn, and in its original condition with tags attached.

• Due to hygiene reasons, panties, bodysuits, and other intimate items cannot be returned or exchanged unless they are defective.

• Items purchased during sales, promotions, or clearance events are final sale and not eligible for return or exchange.

• Gift cards and custom orders are non-refundable.

2. How to Initiate a Return or Exchange

• Email our customer support team at support@praxispk.com with your order number, item details, and reason for return/exchange.

• Once approved, you will receive a Return Authorization (RA) number and further instructions.

• Securely pack the items in their original packaging and ship them back to our return address.

3. Return Shipping

• Customers are responsible for return shipping costs, except in cases of defective or incorrect items.

• We recommend using a trackable shipping service to ensure safe delivery.

• Praxis is not liable for lost or damaged return shipments.

4. Processing Time & Refunds

• Once we receive your return, we will inspect it and process your refund within 5-7 business days.

• Refunds will be issued to the original payment method.

• If you prefer, you can opt for store credit instead of a refund.

5. Exchanges

• If you need a different size or style, follow the return process and place a new order for the desired item.

• We do not offer direct exchanges; instead, we provide store credit or refunds so you can reorder at your convenience.

6. Defective or Incorrect Items

• If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos of the issue.

• We will arrange for a replacement or a full refund, including return shipping costs.

7. Contact Us For any questions regarding our return and exchange policy, feel free to reach out to us at support@praxispk.com. Our team is happy to assist you!

Thank you for shopping with Praxis. We appreciate your trust and support!