Shipping Policy

Last updated: July 27, 2026

Thank you for shopping with us. We are committed to processing and delivering your orders as quickly and efficiently as possible. Please review our Shipping Policy before placing your order.

1. Order Processing

    • Orders are processed within 1–3 business days after payment has been successfully received.

    • Orders placed on weekends or public holidays will be processed on the next business day.

    • During sales, holidays, or periods of high order volume, processing times may be extended. If there is a significant delay, we will notify you by email.

2. Shipping Methods & Delivery

We ship to selected domestic and international destinations.

Estimated delivery times after processing are:

    • Domestic: 3–7 business days

    • International: 7–21 business days

Delivery times are estimates only and may vary due to customs clearance, weather conditions, carrier delays, or other unforeseen circumstances.

3. Shipping Charges & Cash on Delivery (COD)

    • Shipping charges are calculated and displayed at checkout.

    • Cash on Delivery (COD) is available for eligible orders and selected locations.

    • COD availability is determined during checkout.

    • Payment must be made in full to the delivery representative at the time of delivery.

    • We reserve the right to verify COD orders before dispatch and may cancel unverified or repeatedly refused COD orders.

4. Tracking & Split Shipments

Once your order has been shipped, you will receive a confirmation email with tracking information (where available). Tracking may take up to 48 hours to become active.

In some cases, items from the same order may be shipped separately from different fulfilment centres. Separate tracking details will be provided where applicable.

5. Customs, Address Accuracy & Delivery Issues

International customers are responsible for any customs duties, import taxes, VAT, or similar charges imposed by their country.

Customers are responsible for providing accurate shipping information. Incorrect or incomplete addresses may result in delays, returned packages, or additional shipping charges.

If your order is delayed, lost, or marked as delivered but not received, please contact us within 7 days so we can assist in investigating the shipment.

6. Damaged Orders & Delivery Delays

If your order arrives damaged, please contact us within 48 hours of delivery and include your order number along with clear photos of the damaged item(s) and packaging.

While we work with trusted shipping partners, delivery delays may occur due to weather, customs, carrier issues, public holidays, or other circumstances beyond our control.

7. Contact Us

If you have any questions about shipping or your order, please contact our customer support team.

Email: info@prakispk.com: 

We aim to respond to all enquiries within 1–2 business days.